Draft for legal review. Updated 18 October 2026 (postage included per docs/marketing/2026-10-17-pricing.md; links per the site code). Bracketed items are undecided. Remove this box before publishing.

Shipping and Returns

Last updated: [date]

Shipping

Where we ship: Australia only.
Cost: postage is included in every price. There is nothing extra to pay at checkout.
Dispatch: orders are dispatched within 2 business days of payment.
Delivery: we ship with Australia Post ([letter for 1 to 5 packs; tracked parcel for 10 packs]). Delivery usually takes 3 to 7 business days after dispatch, depending on your location. We email you a tracking link when your order ships.
Address: check your address at checkout. If a parcel comes back to us because the address was wrong or it was not collected, we will contact you to resend it. [A resend fee of A$[x] applies where the error was yours.]

Lost or damaged parcels

If your parcel has not arrived within [10] business days of dispatch, or arrives damaged, email hello@pulldog.com.au with your order number (and a photo of any damage). We will send a replacement or give you a refund.

Faulty, damaged or wrong items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a pack is faulty, damaged, misprinted, missing cards or not as described, you are entitled to a remedy: a replacement or a refund. For a major failure, you choose which.

To claim:

Email hello@pulldog.com.au with your order number, what is wrong, and a photo.
If we need the item back, we will tell you how to return it and pay reasonable return postage.
Refunds go to your original payment method.

You do not need the original packaging to make a claim.

Change of mind

Packs are allocated to your order the moment payment is confirmed. We do not offer refunds or exchanges if you simply change your mind, including:

because of the cards you received; or
because of a promotion result.

This does not affect your rights for faulty or incorrect goods, explained above.

Promotion entries and refunds

During promotions, each pack comes with a free entry. If an order is refunded at your request for a reason other than a problem with the goods, or the payment is reversed through your bank, the entries for that order are void. If we replace or refund a faulty pack, its entry stays valid. See the promotion terms.

Contact

hello@pulldog.com.au Studio Slate Pty Ltd, ABN 60 695 372 993, Building H, 161 Arthur Street, Homebush West NSW 2140

Shipping

Where we ship: Australia only.

Cost: postage is included in every price. There is nothing extra to pay at checkout.

Dispatch: orders are dispatched within 2 business days of payment.

Delivery: we ship with Australia Post ([letter for 1 to 5 packs; tracked parcel for 10 packs]). Delivery usually takes 3 to 7 business days after dispatch, depending on your location. We email you a tracking link when your order ships.

Address: check your address at checkout. If a parcel comes back to us because the address was wrong or it was not collected, we will contact you to resend it. [A resend fee of A$[x] applies where the error was yours.]

Faulty, damaged or wrong items

To claim:

Email hello@pulldog.com.au with your order number, what is wrong, and a photo.

If we need the item back, we will tell you how to return it and pay reasonable return postage.

Refunds go to your original payment method.

You do not need the original packaging to make a claim.

Promotion entries and refunds